Project Report CS EN - Reppel & Partners Pte Ltd

Project Report Programme Management

The Project

Cloud Migration

The client, who wishes to remain anonymous, is an internationally active service company with site-specific IT. Limited space, high customer demands for digital availability and ecological concerns lead to a rethinking process.

Date :

2022/23

Category :

Advisory, Programm Management, Cloud Computing

Tags :

Cost efficiency, Flexibility, Change Management

Client :

a globally networked service provider with Member Services

The Challenge

The service company operates a member-based business network in addition to numerous services. In addition to the importance of a convincing web presence, other digital offerings were added to the portfolio, such as its own iOS- and Android-based app, in order to bring the range of services closer to the members. To enable staff to work efficiently and not burden them with unproductive tasks, such as the time-consuming changing of customer information, a service is offered in the app that enables customers to make these changes themselves without red tape.

This increasing digitalisation of customer interaction was accompanied by the limited capacity and availability of server-based resources. Increasingly, capacity bottlenecks became apparent and the operation of the server landscape threatened to get out of hand in terms of costs.

The Solution

After many discussions about costs, availability and security, the management was convinced that it made sense to outsource the systems and platforms in the background to a Microsoft Azure-based environment.

After all departments had agreed, a concept was created under the leadership of Mr Reppel. This was verified in a team with a technical partner and adopted as a programme revolving around infrastructure, applications, change of operations and security.

Once all stakeholders were convinced of the approach – a low-cost approach was chosen, which may involve a higher error rate, but these errors are addressed agilely and immediately – this approach was implemented within 3 months.

Constructive behaviour, including from the finance and HR departments, enabled minor hurdles to be overcome and regular operations to commence almost without disruption.

Customer Success

Despite some problems that arose, which were addressed and solved promptly and in intensive exchange, the implementation of the project went almost smoothly and within the specified project budget.

Key success factors for this were the intensive preparatory work and the regular exchange with the stakeholders. The department heads were given the feeling at an early stage that they were being heard and that their concerns were being taken seriously. This relationship of trust enabled problems that arose to be resolved promptly and constructively. This programmatic efficiency enabled close adherence to the quite aggressive schedule.

Moreover, the value drivers were intensively discussed in advance and the management was aware that such a migration would not bring any noticeable cost advantage. However, it was clear to those involved – and has since been demonstrated – that the availability of all resources has increased significantly and the flexibility in terms of working methods has increased noticeably.